SmartStop Self Storage - Charlotte - 9800 Ardrey Kell Rd

Had moved cross country and reserved space at Public Storage. After 2500 mile drive when we arrived with 26 foot truck to unload were told they gave my space away and they only reserve price not unit. They then called another facility and confirmed we were on our way, only a 10 minute drive. We got there and the other manager said she gave that unit to a person wh had arrived during the 10 minute drive. Same story. We then made emergency arrangements at a Cubesmart nearby only it was outside unit infested with rats. We left half the stuff there that rats couldnﾃ｢竄ｬ邃｢t destroy them kept balance of critical stuff in boxes and fabrics till following day and located Smartstop. We rented one 10 x 15 inside climate controlled unit then because Kim the manager was so awesome we rented a 2nd unit and with her referral to movers had everything left at the Cubesmart dump moved into this 1nd unit in climate controlled building. It cost me approximately $1,300 extra for Cubesmart temporary unit, the movers and extra days keying truck and delay with 3 extra hotel nights not to mention unbelievable stress. Will never use either Public Storage or Cubesmart again. Remember the manager Kim in the Audrey Kell Road Charlotte area Smartstop facility is totally awesome!!!!!

Was so impressed with the friendliness and willingness to help. Extra clean facility, temperature was perfect, easy in and out. And the best rates around. Love this place!