modSTORAGE (ex-21CSS) - 3503 B ST - Philadelphia

Mohamed M

February 4, 2026

PROPERTY DAMAGE & DISGUSTING LIQUID ALL OVER MY STUFF. PLEASE SEE ATTACHED PICTURES OF DAMAGED BELONGINGS. DO NOT USE MODSTORAGE. ALSO TERRIBLE CUSTOMER SERVICE. Within just 2 months of storing my belongings here, my mattress and clothing were soaked in a FOUL SMELLING LIQUID. It has been 30 DAYS since requesting reimbursement for the damaged items, and every email and follow-up has been completely ignored. This has caused hardship and inconvenience as the entire reason I rented a storage unit was because I would not be in the area. Now I have to go through extreme inconvenience to get there again just because of this this damage. The employee that was on-site the day I discovered the the damage would not commit to any solution or take responsibility and and only told me to send an email, which the email has led nowhere. SEE ATTACHED PICTURES OF DAMAGED BELONGINGS

Kurtis James

Jim and Fern at MyStorage provided excellent customer service during my U-Haul truck rental on January 14th. They were professional, friendly, and made the process smooth and stress-free. I truly appreciated their help and would highly recommend this location because of them.

John Iriz

Great experience the guy help us a lot everything went smoothly

Honey Clark

I came in with some apprehension and Fernando was very attentive even between handling back to back phone calls. Had prompt, clear answers for my questions and was thorough with the initial walk through. I didn’t feel pressured into an upsale, he seemed genuinely interested in ensuring they accommodated my specific needs. Hoping the facility service holds up to the customer service standard set.

Lisalee Perez

July 11, 2025

The first day going the guy was very nice but now that I’ve been there for only four months, they raised my payment and when I asked him why he was very rude and said “because we can do that”. He has no customer service skills what so ever. I did go a couple of time to pay my unit and saw how he treated other customers. This business will not last long with him being there. I do not suggest anyone coming as long as he is there.