10 Federal Storage - Airport Pkwy

I was paying 10federal to store my car beginning in May 2020 when they took over the Kingsport facility. In Oct 2021, a towing company removed my car; the towing company claims they received an order to do so via a text from a 10federal manager. I wrote this manager directly and she replied with a copy pasted PR template. Bills at the time were properly paid, withdrawn automatically from my bank. I receive numerous emails from 10federal; my address and phone is written on every bill; I have given them my license plate over the phone. They have adequate access to my information, yet unfortunately I did not receive any warnings beforehand about a problem with my car that would have warranted disposing of it. Most likely, 10federal was automatically withdrawing money from my account each month for over a year, but not keeping track of what car I was paying to have stored, despite me giving my vehicle information to their call service. In comparison, the towing company is run by competent people who figured out who the car belonged to and sent me a registered letter immediately. If 10federal were as diligent in keeping track of customers' property and looking up the license plate information that I had provided over the phone, they would have known that the car belonged to a paying customer, and saved me a $650 impound bill.

My movers tried to get in on the day of our move but could not because the key pad was broken. Maintenance arrived but was told it would take a while to fix. The movers got held up there and had to make another trip back the next morning to unload the truck. Probably cost me at least 2 additional hours with the moving company which is $135.00 per hour.