Devon Self Storage - 9116 - S. Germantown

The unit that was advertised online and what I signed for was a five by THIRTEEN foot climate controlled unit, however, it was only five by TEN. When it was brought to their attention, they said, "sorry for the inconvenience, but there are no refunds and you can pay the difference for another bigger unit if you'd like". This is not an inconvenience, it is false advertising and it seems a bit ridiculous to have to hold our end of the deal in a circumstance like this. Additionally, it is supposed to be a climate controlled unit and felt to be about 80 degrees and there is no sufficient lighting in the units, whereas our previous unit at Public Storage was MUCH cooler and lots of lighting . Although this unit is a little less expensive than Public Storage, advertising a unit to be 65 squared feet when it is actually only 50 squared feet is, not just an "inconvenience", but false advertising and a fee adjustment should be in order, or at the very least, an explanation other than "it's an approximation", 3 feet (15 squared feet) difference is huge!