Public Storage - Austin - 13675 N US Highway 183

I never have a Problem with them. Very nice and Helpful. The hours suck for people that work late they close at 9pm. And every storage I've had has been rent get 30daya till payment. This one I rented 2 weeks the the first came 2wks later made me behind. Not right at all.Then want to action your stuff with in a month becareful about that.but everything else is good

I was assisted by Kim who provided great customer service! She kept conversation &even was kind to my 1yr old daughter who just wanted to walk around while I was paying for the unit. We were assigned to a unit in the new building and I like how clean it was and the fact it had bathrooms right by the door.

This isn't a complaint against the company or facility but rather an attempt to improve an area for the benefit of your customer which more than likely the very ones causing the issue but never the less something really needs to be done. I know the next time I rent space I'll certainly make sure it's not a problem at that facility. That problem is the lack of 4 wheel cards or maybe their called dollies. If someone locks it in their storage area for what ever reason the rest to us suffer due to not being able to use our space after driving all the way there to do so which snowballs the problem if we were hoping to do or go someplace else. Now we have to turn around and go back home and unload and hope that there is one the next time we try taking something up there. Perhaps a location for carts to be stored that are monitored letting your employee's know who used it last.