Public Storage - Austin - 2301 E Ben White Blvd

Very nice location, easy parking, clean, and great customer service.

Was pleased with the rate and service I received.

I have never used Public Storage before, so my experience is only based on my initial and first month renting with them. Honestly, I can't say enough good things and since the purpose of this review is for people who are considering rental storage space here I will break it down into categories I have been most impressed with so far. 1. CONVENIENCE: The process to reserve my space online was so effortless and quick. It was easier than ordering a pizza. In fact, it was so easy that I thought to myself there had to be a catch. 2. CUSTOMER SERVICE: This might not be very important to you, but good customer service is something that I haven't experienced with previous storage companies so I was delighted with how I was treated from the moment I reserved my units online. A few hours after I made my reservation, I received a call to confirm my move-in date and to welcome me to Public Storage. When I arrived on move-in day, Elena had my paperwork ready, didn't try to upsell me anything, and explained everything in detail about my contract. She went with me to view the two units I had reserved to make sure that it would work for me, and then told me that if I preferred to just have one unit that a larger unit had just come open and it would be the same price as the two units I had reserved. I was ecstatic because I had wanted this size but it had not been available on the day that I made my reservation. 3. SECURITY/CLEANLINESS/CLIMATE: I have acquired some nice things over the years and have heard plenty of horror storage tales from other people. The security at every point in the complex is impressive. I have never been in another climate controlled storage building that is kept as immaculate as the one in which my unit is located. The lighting is more than adequate and the temperature and humidity gives me great piece of mind that my belongings aren't going to rot. All in all, if this is a convenient place for you to store your stuff then I would not hesitate to use this location.