Public Storage - Cypress - 27214 Highway 290

When I got there I told them that I had a storage on hold until May 12th the person I talked to on the phone said they would put it on hold until I got there I arrived early because my granddaughter got out of school early so we moved in on the 27th instead of me the 12th the lady that waited on me act like she didn't know what I was talking about she said she didn't have no idea and didn't see anything in the computer of anything being on hold I showed her the email that was sent to me but she had a nasty attitude about it but I'm pleased with the storage itself. I'm waiting to see you if they going to charge me the full $17 since I moved in at the end of the month the 27th of April instead of May 12th time will tell

Pricing is deceptive. The price varies, depending on where you located are when you search for a unit. There were two price increases in less than 12 months. I reserved a first floor unit for a specific move in date, but when I checked-in, I was given a second floor unit, with no forewarning or explanation or Before I moved a single item into my storage unit, I decided to rent a larger unit, the first month free offer was not honored on the larger unit because I was considered an "existing" customer. I moved out on the 2nd of the month but was charged for the full month. There are only 2 elevators for 1200 units and at one time, one or both elevators are frequently out of order. I would not recommend Public Storage based on my experience.

Kathy was great, very knowledgeable and pleasant. The process was thoroughly explained and relatively easy to complete.