Public Storage - Dallas - 18004 N Preston Road

Great customer service

Absolutely the best customer service ever

Renada at preston frankford is wonderful. 5 stars for her. Unfortuneately, Ed, from Hedgecoxe Plano, who happened to be subbing for her the day I came on site at Frankford to rent my unit, gave me a "temperature" controlled unit withba huge floor to ceiling gap about a half foot wide on the outside wall, which I discovered the next day when it wasnt so dark and cloudy outside. Sunlight and frigid cold air pouring into the unit floor to ceiling in this wide, really wide, crack. Renada had to work extra hard on the system to switch me to a useable unit. Screwed by Ed. What a disaster he made out of my 2nd day, all the re-lifting, moving, running to the decent unit. He couldnt have cared less about the garbage dregs unit he gave me, with alot of fast social chit chat like a real sales pitch. BS. I tried to get him on the phone...the system wouldnt "let"(?) them find him because my unit wasnt at his location. My lawyer will be contacting the regional manager once we find him, and be assured we will. Thanks Renada, for fixing Ed's mess.