Public Storage - Fort Worth - 3700 Cockrell Ave

Evelyn was professional, kind, and just fun to talk to. She respected social distancing guidelines, which made me feel safe throughout the entire process. Evelyn proves that you don't have to be physically close to give great customer experience!

Cory helped me at the Public Storage off of Granbury Rd in Ft Worth on 7/28/19. He was very professional and thorough when showing me around the facility and figuring out what unit would best suit my needs. He was pleasant to work with and made the process simple and quick. I am 100000% satisfied with his service!

I had a horrible experience with the asst manager today. I had reserved 2 units last Friday to occupy today Cory had helped me. When I arrived today with the moving truck the 2 units were to small and a sweet lady working there quickly got me a larger unit. After I had finished unloading and went to do sign the paper work the asst manager showed up and was extremely rude and would not use apply my money from Friday She said she gave me $43 credit but it ended up being only $25 and kept saying it was my problem that I had rented the wrong size and there was nothing that she would do. I plan to contact Cory tomorrow and whoever else is necessary. I never moved anything into the 2 other units. If this is how the company works I will definitely let people know this is not a good place. I will be moving my things as soon as the month is up