Public Storage - Frisco - 13391 Custer Rd

Clean and convenient location. Staff is pleasant and knowledgeable. Pleased with my choice of storage facilities

CJ was extremely helpful and professional. He took the time to show me several different units that I had questions about. Explained all the security involved and made the rental agreement a breeze.

I rented a unit on 1/4. I was asked if I needed the lock removed so I can move my stuff in. Told her that I did plan on coming back that night to drop off at the new unit 2267. Something came up and I wasn't able to come back until 1/9. I loaded up my van and drove to the facility. Unloaded some of my stuff to the cart, went to the unit I rented and there was a lock on it. This was at 8pm at night so I went back down and unloaded the cart and unload my van back at the house. I called the facility on 1/10 and said it was my fault that I didn't come up there during business hours and have them remove the lock so I could put mine in. I was never told that I had to do that, I don't know the policies if no one tells me. Also, I am not able to come up there during the week as I work and my drive does not allow me to be there during those hours. When I called she told me that they said I had to be there when they removed their lock so I can put mine in. Again, it was my fault, not the facility. I was never told this and am extremely upset I had to pack the van, drive II there, just to find a lock on it.