Extra Space Storage - 3478 - Houston - Bay Pointe Ct.

I had scheduled my move-in online and from sparefoot website, then spoke with customer service at LifeStorage on the phone. After picking up movers a truck and moving all day I arrived at the Ellington Field location to discover the office was closed due to the transformer going out and so therefore I could not move into a unit that day. Just wish I would have known in advance. Sent the movers home, I kept the truck an extra 2 days cause of heavy rains and finally moved in solo without help Monday morning. In the end I'm happy to be here, the facilities are clean and don't smell like cats, the office staff is helpful and friendly. I wish I'd known the office was going to be closed, could have delayed the move so not to waist truck rental days and labor. Would be great if they fixed the door so that it had a timer that would prop it open, I jammed a dolly under the door to keep it from shutting on me. It's hard bringing in a several mattresses solo with a spring loaded door to compete with. They could greatly improve this facility by adding a covered area to unload safe from rain for customers paying the premium for the inside units. That , and a loading dock would both be big improvements. I'm an artist www.bottomlessbox.us and I've had many storage units, this facility seems newer than public storage places and is in my opinion cleaner.