Public Storage - Houston - 13300 Hempstead Rd

Young gentlemen with glasses. I forgot his name. Very professional and super friendly.

All 4 words in the title have been experienced during my renting space with PS. I'll start with the PS location 14050 NW Freeway Houston Tx 77040. The manager there Christina is A-1 professional however the property needs to be condemned and shut down and leveled. Why? Because the locations next to white oak bayou. Though when flooding occurs or even just a quick drizzle of rain the storage units remain dry,but the plumbing backs up causing human feces into all drives leading up to storage units. Rats rats & more rats. There's a row of units at back of this location which is rat infested. On any given day a client can open the garage door style doors on units and see,smell,& hear multiple baby rats crying or whatever noises baby rats make or see multiple rat tails just above steel I beams at top of units from front to back or smell rat before a unit doors opened or see the rat feces scattered all over the unit floors or see what was once intact and unmolested storage items/content now chewed up and torn into a millions of small fragments reduced to nothing more than stinky disease saturated shreds. The homeless people who've set up camp directly behind the PS NW Freeway location don't help the PS hired pest control contractors At all only making matters worse because they throw every bit of trash against the back wall of the last row of storage units 24/7. Think about it? Roughly a hundred homeless people live in the woods and eat,sleep,play,argue,fight,complain,exist against and behind this location some of whom their selves at an adult video store located within walking distance of this location. PS says law enfor has been contacted but obviously nothing's been done concerning this matter. The electricity in the same last row is suspect at best. The breaker boxes for this last row are broken,rusted,& need to be replaced. Live Electrical wires insulation stripped are dangling everywhere,the breaker switches are rusted and broken exposing electricity shorts that if dark enough show sparks arcing in all directions. I can go on and on and on. My storage unit was broken into and completely robbed of every single item worth in excess of $10,000.00 but PS storage unit insurance caps at $5000 therefore leaving me sol.

The facility was clean and well secured. I found the management helpful. I felt confident in a new city that until I find a more permanent situation.