Public Storage - Houston - 3555 South Loop W

The person that helped me was very polite and knowledgeable. Very relatable. She did all she could to make sure my needs were met. Very greatful to have her helping me.

I had a very pleasant experience at this location and the staff was very friendly and informative.

PS has locations near us so going with them was an easy decision. There are a couple of minor challenges that customers should be aware of. When you tour a facility, if you don't commit then and there, you have not reserved that unit until credit card information has been exchanged. I had all sorts of confirmation numbers via email but the unit we wanted was no longer available when it came time to actually show up, sign the lease and provide payment. Not a big deal but if you see a unit you like, sign up then and there. Also, and this is probably typical of how the business is run, make sure that someone will be in the office when you plan to go by for the initial paper work signing. Just showing up expecting people to be in the office is not a good plan as they're apparently all over the property taking care of other issues for existing customers and not hanging out in the office. Other than that, this has been an easy, efficient, convenient and cost effective company to do business with.