Store It All Storage - FM 529

CJ

Great, great, great customer service from Daniel. He’s very knowledgeable, respectful and most of all professional. He’s explains even detail and is understanding. His communication is great as well. 10/10 I would definitely recommend getting a unit here. It’s secure, clean & affordable. I do wish the units had lights in them but other than that it’s awesome. The security cameras are a great selling point as well.

Cesar Palacios

We recently started renting a 10 x 10 storage unit last month. Carlos was very helpful when I first called and gave me several options. He really spent time with me on the phone so we decided to grab a unit here. Great price and located near our home. When i went to go clean the unit, it was already cleaned up. Not sure if that was the previous owner or the property doing that but it was ready to start moving stuff in. 5 stars overall!

Lauri B

March 24, 2019

(Initial review done February 2018) I hesitate to even give them one star. I moved my belongings into a climate controlled 10x15 after Hurricane Harvey - paying $165.00 per month. After flood repairs, I went back to the unit in January 2018 and to my dismay, the unit had been broken into. Not too much stolen that I can tell. I am sure they were looking for things to pawn; all of my jewelry and valuable items were with me - thank goodness! The disheartening thing about this is the mess they made: the upholstery on the couch was completely torn on the back side (they stepped on my things to get to the back of the unit), they ripped open boxes, broke glass vases, left cigarettes on a table, pulled my clothes out of boxes, unwrapped items and threw them across the unit, opened every draw in my dresser, etc. A fire safe with personal documents was stolen along with an older laptop and jackets which belonged to my grandmother from the 1940's. Management was absolutely NO help. I was told the video surveillance cameras were not operating from October through January (strangely enough the cameras became operational the day before I saw my unit), the manager I originally gave my payment to in October was no longer with the company because of "shady activity" and the current manager told me she knew multiple units had been hit and yet I was never notified. I understand things like this happen, but I feel management should have tried harder to assist during this time. Update April 12, 2018: This business is apparently NOT with the Better Business Bureau (BBB). I made a report and they didn't even have the decency to respond. In my report I only asked to be compensated for the rent paid during the 3-1/2 months my belonging were there. Knowing my losses and damages far exceeded the rent paid, I feel it is a small price to pay for customer service. I understand business, but you make an exception for the principle of the matter at hand.

Jannel Gonzales

August 4, 2017

Great customer service and love the quickness the owner had about matching/BEATING a competitors price and getting me into a nice size unit. I love the individualized coded gates around the storage facility. My unit came with insulation hanging down from the ceiling - that's about the only negative comment I can make so far!

M Chakar

Carlos is Fantastic! Funny, Energetic and Helpful! Got me a great price which beat the competition. Offered multiple payment options and walked me through setting up online payments. Even answers the phone and answers questions that I forgot to ask, after hours! This place is newer, cleaner and better priced than the competition, with a great staff.