Public Storage - Irving - 1210 N Belt Line Road

Robert Ayala

Just wanted to give you some feedback isela, was a very nice and helpful person?She is always very polite every time we come here and we don't even rent here , just to let you know she's a great person to have on y'all team.. We rent on the one on country road in our there's nobody there to ever help you.That's why we come to this location

Monica Miramontez

Thank you Isela, you were a great help with my storage needs. You made it fast and easy. I appreciate it very much!👍

Arnold Caldwell

Diana and Isela were very helpful and courteous with resolving an issue with my unit, thank you so much ladies, this is why this is my storage unit of choice!

Gabrielle Harness

Isela is absolutely wonderful ao helpful and i come here just for her

Tara Lea

August 21, 2025

The absolute WORST customer service I have ever experienced. I have a unit at the MacArthur location and it has been broken into twice, that I know of. Both times I was informed months later. I was told I'd receive photos to show what is in the unit. Never did. I said I would pay as soon as I know of there is anything left in the unit and now they are trying to change me $416 for an $80 unit. I received a phone call from am employee who when I answered, lead w, "this is public storage, your unit is about to go to auction, you need to pay it now!" I informed her of the situation, that I'm waiting for pics to which she rudely said "I'll make a note" and hung up on me. I called back to ask her name she told me public storage and hung up AGAIN. She hung up on me SIX TIMES without a word being said. I then reached out to Ty Ashcraft, the regional manager, and still have not heard a word back. DO NOT use this area for public storage!!! I've used other locations w no problems so unless you want to be treated like trash and have your stuff stolen without being notified or any help following that, go anywhere else!!!