Public Storage - Irving - 6651 Longhorn Drive

Move in was easy and hassle free. So far no problems or complaints for this location. We did try to do business at the Public Storage on Story Rd and Walnut Hill in Irving TX, but they were not friendly and kept changing prices and not giving us what we needed. Glad we changed facilities to the location on Longhorn drive.

My rent just went up 35%! The same unit size for new renters is $65 less than what I am paying now! They will reel you in, you get all your belongings loaded in and secured and BAM the rent WILL increase. When you call the 800 number to get help, you get nowhere, they will tell you this was something upfront that was discussed when you initially rented the space. By the way that's not true. Heads up- ask them about it BEFORE you move all of your belongings in! Word to the wise. Next, they will forward you to the location manager and then all you get is a text and email that says your rent is due and it will list the new pricing. Oh, we were also among several here at this facility that was broken into locks cut, and have heard no updates about the end result.

The service and helpfulness was great. I'm brand new to the city. This team took their time to explain everything to me.