Public Storage - Katy - 1130 S Mason Road

Just like most reviews have said, Elena was wonderful!! I came in 10 minutes before close, wasn't having the best of days, and she was completely hospitable. I was through by 6:10 on a Friday. Would recommend!

Customer Service at its Best!!! This location is the best location to use for your public storage needs. Elena is so awesome!!! She was not the manager when I rented my storage space a year ago, but she was the absolute best!! She was extremely helpful, kind, ultra-professional, and even helped me move some of my very heavy items. Because of her, I will only use this public storage location for my needs in the future. I would recommend this location first and foremost to everyone I know. I hope the corporate office takes notice of the wonderful and amazing employee that she is. Keep up the good work Elena!!!

Everything was great - follow-up and confirmation of appointment,customer service, attention to detail, information given, and attitude of staff. My other concern, and reason for the lack of the 5th star, when I went to view my 10'x8' climate controlled space the whole area was very warm - probably around 85 degrees. Now granted that is cooler than the 98 degrees outside, but not up the Public Storage standards that I'm used to in the past. The very nice employee showing me the space told me that she would check the temperature and see if there was an issue. Now, the people ahead had just come back from that climate controlled area, so I couldn't have been the first to notice it. I haven't moved in yet, so I'm hoping it will be cooler when I move my items in next week.