Monterey Self Storage

There is an administrative fee that they do not tell you about and then a protection plan charge on the next mo bill that was never mentioned. trying to pay my bill , I cant find take my money or let me through the gate. Very frustrating and I live 300 miles away and need to get some things out to no avail. I woll charge them 10 hours round trip and my time if they dont want to take my money but charge me a late fee, I will charge them the expense I am out. I would not recommend this facility Ever!

I like that it is easy to get to the location and there is plenty of room to move. Entry and exit of the facility is super easy. Now for customer service, it is hard to contact them for assistance and the fees and such are not what I was thinking. I got charged $66 for small 5 by 5 storage. When researching storage places it stated $ 37 a month. I did not receive a receipt for the month of June either. I feel like I should not have to pay a $29 administrative fee for May like I did. I only used 1 day in May. I feel like trying to save time and money by going online was not correctly charged. Will be searching for something cheaper.

I would highly recommend this facility as it is easy, affordable, and the first time I had a question it was resolved with one phone call!