Public Storage - Magnolia - 9720 FM 1488 Rd

We visited our climate controlled storage unit to find it was way hotter than the non climate controlled units. When we inquired at the office we were told the A/C was broken. We asked why the tenants were not informed, and we were told management felt it was unnecessary. At the time we visited the A/C had been broken for 1 and ½ months and the parts were on back order with no estimated repair date! Its now been 2 months and not only did they not inform the tenants but they continued to collect the steep additional premium for climate control from all of the tenants! This is pure fraud! We brought it up many times with the building manager who was supposed to talk to the regional manager to get us a credit, but it has been a month now with no credit and no response regarding the credit despite numerous inquires and emails! This is seriously unprofessional and disturbing!

i had trouble deciding what size unit i needed and took a lot of Rondaﾃ｢竄ｬ邃｢ time. she was so great to work with. best experience i have had in years.

I leased a covered parking spot. This customer service was great! Miss Chrissy is one of the sweetest ladies that you can meet. I was having a hard time getting in the spot and she tried to help me but, my truck trailer combo was too long to make it. ??