254-Storage 107

We were planning on giving this facility a 4 star review at the end of our lease. Unfortunately, I cannot do that with good conscience. Upon move in we requested auto pay. We were in the middle of a move, and with that there were a lot of things changing on a daily basis. I specifically asked for auto pay, because I knew with everything going on and two holidays in the first full month, that it would be difficult to remember to pay the bill. I figured set it up to auto draft, and I will be protected. I left that afternoon with the impression that my card number had been saved, and I would not need to worry about payment until I was ready to end the lease agreement. Apparently my card information was not saved, and it was not notated that I had requested auto pay. I did not learn this until I called to ask why I had not seen the payment process. At that time I was told that there would be a $20 late fee. This is extremely high, given that it is about a third of the rent itself. When I asked if there was any way it could be waived since I never got a late notice, and I was under the impression that it was ok auto pay, I was told that the owner does not do that unless you are there for more than 3 months. This bothered me, because once you have been there for 3 months, it would be much easier to remember your payment. Once the lady I spoke to (Mia) did ask the owner if they could make an exception, he said no because I had gotten a promotion. So because I was offered a promotion on a month of storage they were unwilling to waive the late fee. Furthermore I found out that there was a lock on my unit. So in addition to not letting you know when your bill is due, this company also does not notify you if they are locking you out of your unit. It is a shame that the owner had such terrible business practices. He is the sole reason for my review being so low. Summary: Go somewhere else.

Easy to get to. Spacious room for belongings. Paperwork and rental was very easy. I did mine online and got everything I needed all in the same day. The unit was full of dead crickets which was unpleasant but here in Central Texas that is a common find in September. Overall, I am happy we rented with 254 storage.