Public Storage - San Antonio - 16639 San Pedro Ave

For the most part I had a very good experience. The folks I worked with were courteous and helpful, however, there were some inconsistencies in what different employees told me which made me feel I had been "tricked". I rented two units on two separate occasions within a week of each other. When I rented the first unit I was told I had no choice but to take the Public Storage insurance. When I rented the second, I was told if I produced a written copy of my renter's insurance policy that the insurance would be waived and I wouldn't have to pay for the offered insurance. When I rented the first unit, I was told I could not get the promotion because it was not available for the unit I got (10x30). When I rented the second unit (10x15), I got the promotion but in the course of the conversation was told that I could have gotten 50% off the first, but they wouldn't give it to me now. I'm pleased with the units I have and I feel my stuff is safe where it is. I just thought folks should get their stories straight. I walked away feeling like I had been tricked. Not a good feeling to give your customers.

Phil was a great help. Made the process painless. Highly recommend this location.

Awesome !! Melissa was wonderful and very informative! Thomas shopped for me and gave me the best quote and deal... storage units are clean and staff is extremely professional ! Highly recommended!