Public Storage - Spring - 22330 Interstate 45

INSTEAD OF HAVING TO RUN OFFICE TO OFFICE WHEN I MADE MY FIRST STOP THE NICE LADY INFORMED ME THEY DID NOT HAVE A UNIT FOR ME BUT HELPED ME FIND A UNIT THAT WAS OPENED AT ANOTHER LOCATION AND WHEN I ARRIVED AT THAT LOCATION I FELT LIKE THE RED CARPET WAS ROLLED OUT FOR ME... I RECEIVED OUTSTANDING CUSTOMER SERVICE THAT DAY AND THAT IS WHAT SOLD ME... I AM SURE I COULD HAVE FOUND SOMETHING CHEAPER BUT WHEN YOU SEE ASSOCIATES THAT LIKE THEIR JOB YOU KNOW THAT YOUR ITEMS WILL BE SAFE...

Getting the storage unit was quick and easy. Charity asked just the right questions to get the exact size and location of the storage unit that I needed. I have told everyone that I know what a great storage facility this one is.

The facility manager, Charity, was very helpful during the sign up process for the storage unit. She even covered some specific language in the lease, as a "heads up" for the future. Additionally, I spotted an error in the paperwork a couple of weeks after renting a unit and she helped resolve the issue as quickly as she could, with her supervisor's assistance. Once the issue had been resolved, Charity personally called me to explain the course of action that would be followed, to insure that I understood the steps that were to be taken - Excellent Customer Service!