Public Storage - Alexandria - 700 S Pickett Street

I rent from the S. Pickett site and must use the carts as my unit is on the second floor. However, even with the use of bungee cords, attempting to pull the cart over uneven access is difficult at best. I invariably lose part of my boxes at the point of entry. Why the entry is not graded for smooth entry is beyond me. The cost is quite high per month, when you figure in the bait and switch post they use to pull in new customers. They say online registration provides a discounted price, however the unit they show doesn't even have a full size unit. When questioned, the manager onsite says they have nothing to do with the promotions and can not comment on how it is done.