Public Storage - Falls Church - 400 North Roosevelt Blvd

Due to medical issues I reserved a unit at this facility without seeing it in person first and I bitterly regret it. I had previously had an excellent experience with a brand new Public Storage facility in Fairfax, but this was a completely different experience. This location is old, rusty, dirty, dark, the customer service was terrible, I was made to wait multiple times when I came to fill out paperwork and could not understand the man at the desk because his accent was so thick. I was made to purchase a special lock for this location and couldn't use the lock I already had, and was not told until I was on my way over that I was not eligible for the introductory promotion. I'm saving a couple hundred dollars a month, yes, but I'm constantly worrying about my business inventory being damaged by leaks or mold. By the time I got there I had no choice but to move in, but I will be moving out again just as soon as I can. This place is disgusting and I strongly encourage potential renters to look elsewhere!

The person that helped me was very friendly and knowledgeable. I feel like my belongings are in great hands.

We made our reservation from outside the Virginia area and the process could not have been easier. The staff immediately contacted us to finalize our reservation and when we arrived at the site to complete the paperwork, we were served promptly and efficiently.