CubeSmart Self Storage - Richmond - 2601 Maury Street

While the staff appeared pleasant, my experience on move-in day was marred by significant trust issues. I visited on a Friday and moved in the next day, being assured multiple times that the office would close at 5 PM on Saturday. However, when I tried to return a cart at 4:55 PM, no one was present. Despite calling and checking the parking lot, turns out staff had left 20 minutes earlier without informing me or returning my driver's license, which they hold as collateral for using their carts. This lack of communication was particularly frustrating as it left me unable to retrieve my license before they closed for the weekend, impacting my plans for Father's Day and putting me at risk driving around in a rented vehicle. Combined with the dock ramp not working and inevitable rodent issues in a warehouse district, this experience has made me reconsider my decision to stay here long-term.

I am well pleased with my choice at CubeSmart Self storage

I had needed a storage unit for my daughter attending college in Richmaond Va. just 7 miles away. The storage room was clean and the customer service rep that was there was very pleasant and the price was very good. All the other storage units in the area was $79 whereas Cube Smart was $46 $12 insurance= $58. Great!!!