Public Storage - Richmond - 5440 Midlothian Tpke

I had a decent experience at Public Storage. At my first encounter she walked to show me the unit, even though it took her a while find one that was "showable" I guess. Then she ended up giving me the wrong unit so when I went to store my furniture I did not have access to the unit. So, I went to the office during business hours and the door was locked and the lights were off with no "will be back" sign in sight. I called the office and no one answered. This was a real inconvenience but the staff was always friendly and the unit was clean, hours are reasonable and so are the prices.

Best customer service and we'll tooking care of !!!!! Karla has a great personality and enthusiasm !Really loved her service.

Great local customer service. There were many 'hidden' fees that I only learned of when going to look at the unit - such as insurance and requiring the use of their lock; I felt like I was being tricked because I wasn't notified about these when reserving the unit.