Public Storage - Roanoke - 3533 Franklin Rd SW

Tris “Tristram” S

January 21, 2026

I have a storage unit here. It’s good, but there’s never a human being there and carts are sometimes hard to find. I tried to change my unit to a larger one, but that proved to be too much trouble. I gave up with the phone calls and trying to do it. It’s taken care by a management company that just didn’t want to take the time for me. More like it had to convenience them to do it. Stupid.

Christopher Parkhurst

I have had a unit at the Franklin Road location for 10 months. In that time, the building has consistently been clean and secure. The customer service I have received from Cheyenne, Sara, and Doug has been excellent. Thank you!

Lydia Perschino

Deveese went above and beyond today, he helped when he was obligated to do so and we are incredibly thankful. Very honest, mature, respectable while presenting a professional imagine for public storage. I didn’t feel like I was talking to a sales robot, but another great person in this world, just great at his job!

Bdubya

Chey and Douglas were amazing! Very helpful and very nice with straightening out my issue. Highly recommend!

Val Zeese

Just want to say Yay! I'm all done! I transferred from a 10x5 to a 5x5 today. It was an easy process when you consider all the red tape there usually is. And the transfer was done over the phone...I was a little nervous about that but it went great! The people I spoke to on the phone (they even called ME to check on my transfer) were terrific. They even made sure I had the indoor map so I could stay out of the rain. Deveese (I hope I spelled that right) was so pleasant and helped me finish my transfer. I'm done 💪😁