Public Storage - Virginia Beach - 448 S Independence Blvd

Sierra Day

Karen helped me with a situation that had nothing to do with this location but from one that I have been trying to get closed for a while now. Her customer service was great and she did everything she could and got my account closed from this other location. It was much appreciated and she really went the extra mile!

Jonathan George

I had a great experience with Karen at this public storage. On short notice she helped me get a unit the same day and helped get me the best deal. However, I only needed my unit for a couple days and never checked it out. Karen then helped me prove I didn’t use the unit and I didn’t have to pay the extra month. I can’t express how helpful, nice, and kind Karen was. Definitely recommend this place.

ssheehan03

March 2, 2026

I wasn't going to review but I saw a recent similar situation so I thought I should. I had a unit broken into and most everything stolen. It was near impossible to find help. The call center emailed the DM and I called the DM. The DM never called me back. No help from the lady at the front, she was rude. I was told to file a police report. They've got cameras everywhere so it would probably be easy for them to see what's going on in their facility. Probably an inside thing. Also they've got junk all over the place, I didn't see any of my stuff but someone's whole house was dumped in the back.

Anastasia Fields

Karen was AMAZING. She was patient and helped me with all my needs and made making my reservation simple and easy!

VeShannah Lovelace

Karen did a great job of explaining everything I needed to know about my storage unit. There was a discrepancy in the price I had been quoted when I arrived but she put in the work to get me the price I had been promised. I highly recommend.