Public Storage - Virginia Beach - 788 S Military Hwy

TJ Model

Great experience at Public Storage, thanks to Cassie. From the moment I arrived, she was professional, friendly, and extremely helpful. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. The facility was clean, well-organized, and secure, which immediately gave me peace of mind. Cassie’s customer service really stood out and made a big difference. If you’re looking for storage and want excellent service, ask for Cassie. Highly recommended.

Charles Kyle

Cassie was very helpful in explaining the details of my unit rental. She made sure that I was comfortable with the storage unit as well as the terms of my lease. I look forward to continuing to do business at this location and would recommend it anyone else looking for a storage unit.

Maurice Washington

Arryan, gave great customer service why because she have a great attitude and was composed in complex situations. She’s a great asset to your company and she should be well compensated for her performance. And she’s over and beyond for the customer.

Dwight Thornton

This is probably one of best storages I’ve used from the cleanliness to the help from Cassandra I would definitely recommend this for anyone looking for a safe place to have their things stored.

JASMIN MOLINA

March 3, 2026

CUSTOMER SERVICE AT THIS LOCATION IS BY FAR THEE WORSE I'VE EVER EXPERIENCED. I'M CONVINCED THERES NO ACTUAL PROPERTY MANAGER. LEFT MESSAGES ON NUMEROUS OCCASIONS LETTING THEM KNOW OF MOVE OUT. AND NOTHING. BUT YOU CAN TEXT ME TO LET ME KNOW ABOUT THE CURRENT MONTHS RENT IS DUE. THE TOLL FREE NUMBER FOR CUSTOMER SERVICE IS JUST AS BAD. STAY AWAY AT ALL COSTS. THIS IS RIDICULOUS.