Public Storage - Kent - 6850 South 238th Street

Clemen Samuels

February 27, 2026

Update #2 Make that 2 rat holes in my unit. And they had the audacity to raise my rent 250% and do it by USPS postcard. They target folks who auto pay and don't come by much with a private mail box as an address. UPDATE. If you get a unit from these horrible folks, inspect your unit immediately and demand repair on anything that could allow their rodent problem to occupy your rented space. That is a 4ftx4ft board, what in the world were they pretending to patch up? And who leaves a hole like that if attempting a patch/repair? After 4 months they raise my rent from $85 to $228. They also chose to send it USPS, the notification. So it is now 2/9/26. They even sent me 2 random emails last month, why did they not inform me of this change then? This is some dirty business practice. Not only is this shady but the manager makes up her own rules regarding the 24hr access you have to pay for. She wants you in and out once within an hour. I'll have you know there is no such rule, your keypad code will work as many times as you want it to and you can come and go when you plz I will never give them another penny.

Frank Muambila

Jane has been constantly meeting my needs of storing my items in storage with grace and professional attitude. I will definitely recommend Public Storage to my friends and family members. Thanks, Frank

Vanessa Kopaniak

I had an excellent experience with Ron, the manager. He was genuinely friendly and made me feel right at home from the moment I arrived. I really appreciated how upfront he was about all costs and went above and beyond to answer all of my questions! The facility itself is clean, well maintained, and feels very secure. And I have not seen a single rodent. The app is nice and offers remote access; and the gate’s combination code—unique to each customer— adds an extra layer of security. Overall, I highly recommend this location! Ron’s professionalism, transparency, and welcoming approach set the tone for a great first storage experience (unit pictured is 10’x6’). Thanks Ron! 😁

Fidel Gutierrez

November 26, 2025

11/24/2025. I tried to go grab some items from my storage and my pin was locked. I tried to reach them about it and come to find out apparently they are accusing me of making a hole on the wall to get into the neighboring unit and they never contacted to tell me any of this all im being told to do is to make an appointment to pick up my belongings amd clear out the unit. Umm no, im filling a police report first and you should have contacted me right away by email or phone which they have both. Their security system sucks. Don't rent here, you might be next and all your belongings will be gone and not replaced. That insurance is garbage as well.

Harold M

June 22, 2024

DO NOT RENT HERE OR WASTE YOUR MONEY. WORST LOCATION EVER! Read below for more Worst storage company. You can never get a hold of anyone when you're need of assist, on top of that, their automated system puts you in an infinite loop without any way to contact a live agent. Also got my unit broken into and they didn't provide any details or surveillance videos. Rat infestation is huge. Lots of rat poop our first month or renting. Now their gate is wide open. Been trying to get a hold of someone. Lack of security and safety even though the cx service agent said that safety and security is their TOP PRIORITY. Right..... Smh