Public Storage - Olympia - 1618 Black Lake Blvd SW

The customer service and simplicity of applying for the unit was great. My complaint is the that the light inside of the storage unit, does not work; and it was nearly impossible to get to the unit with my 20 ft truck. If you are going to have 10x10 storage units in this part of the property, it needs to be more accessible for trucks of this size.

The people who work here are great, they follow the rules sent down by their upper management. Don't miss payments and you'll be fine. They raise the rent $20 every 6 months or so. I started paying $115 a month five years ago, and now it's $250, so there's no benefit to longevity here. The worst of it is they mandate insurance in the event of loss, so someone gets $180 a year for insurance. I put a claim in when I opened the door to find the place covered in mice and rat droppings, nests in my totes of clothing and dead rats in my boxes, the maximum I could be reimbursed was $250 after a $100 deductible. Less than one year's worth of what I've been paying for five years. I threw out 15 totes of stuff that was chewed and destroyed. So it's left me disappointed in the policies of the company.

Britney was very helpful and knowledable