Public Storage - Seattle - 1200 S Dearborn St

Reserving a unit online was easy and the email showed me what I would owe for my unit. I got a call right afterward to schedule a check-in time. When I arrived to check in, Andrew was there to help me and he's a pro at this - he explained everything wonderfully. However, after the walk through with Andrew, I was really disappointed to discover hidden costs. First, Public Storage requires a particular kind of lock, which I didn't have, and which cost $20! There was no mention of this when I was signing up. Additionally, Public Storage requires insurance coverage of the goods you have stored, which they'll happily sell you. It's a shame, because it could have been a wonderful experience if the price on the website actually showed my final costs. Tacking on additional charges when I arrived on-site made Public Storage seem so sleazy. Maybe these wouldn't be surprises if you're familiar with the self-storage industry, but the business model of tacking on unnecessary fees is going out of style, and Public Storage needs to recognize that.

Great experience! The manager Justin was great and respectful. He was clear with the policies and helped us with all our questions. Definitely loved their prices too

Very clean and I have never had trouble finding parking or having access to a cart for moving things into the unit. I wish the hours were better. Trying to get down there before 7pm after a full day of work is stressful. If the hours were until 9, that would even be a little bit more helpful.