SmartStop Self Storage - Vancouver - 16600 SE 18th St

On site staff were great! I prepaid two years to avoid the steep increase in price after a few months. Then my plans changed. (pandemic) I moved out at the end of July, and it is January and I do not have my refund. I was refunded for two units, but not the one with the big refund due. They clearly had my new address for the small refund, but claim they mailed the big check to the old address. However, that was never received, because I still had a secure mailbox, and a friend checking it. Do I report theft to the local police, or fraud to the WA attorney general>

Very smooth rental process. Excellent service. Friendly staff.

Everything went extremely smoothly, the attendant was very helpful and the facility is one of the best I've seen, very clean, modern and has climate control, overall you just can't beat it for such a great price. This is an absolute 180 compared to my last experience at a Public Storage unit in Gresham and the prices don't keep changing, smh, I'll never use that company again.