Public Storage - Madison - 160 Chestnut Dr

1955 imperial

Brandi and Bruce were very helpful in answering my questions about renting a unit. I particularly am impressed that they took the time on a cold and snowy day to show me several units. I highly recommend renting from them!

Charles Brooks

They’ve thought of everything! Convenient, easy to use, covered space at door for loading in the rain, hand trucks to help load.

Mac Wittkop

Property is very well maintained and taken care of. Great place and easy to access. Good place to sort through excessive Christmas decorations my mom decided just had to be mine.

Alice Brown

January 24, 2025

I am writing to express my extreme dissatisfaction with the escalating storage rates. Over the past four years, I have consistently paid my rent on time, despite facing significant financial challenges while serving on overseas missions. Despite my consistent payments, the monthly rate for my 10x25 unit has increased dramatically, from $217.80 to the current $366, with a proposed further increase to $422. These exorbitant increases are unsustainable and financially burdensome, particularly now that I have relocated to North Carolina. Furthermore, the lack of adequate security at this facility is a major concern. The prospect of losing all my possessions, including irreplaceable family heirlooms, due to an unforeseen inability to keep up with these escalating costs is deeply unsettling. To add further insult to injury, I now face the significant expense of relocating my belongings from Alabama to North Carolina. These exorbitant storage costs, coupled with the added expense of moving, have created an immense financial burden. I have attempted to address these concerns with management and have also tried to contact customer service at the corporate level. However, I have encountered significant difficulties in reaching a human representative. The automated phone system and limited customer service options make it extremely challenging to resolve issues and voice concerns effectively. I strongly advise against using Public Storage due to their exorbitant pricing, inadequate security measures, lack of customer-centric policies, and the difficulties encountered in resolving customer concerns. I believe this company prioritizes profit over customer satisfaction and fails to provide a reliable and secure storage solution. I would prefer to not give them one star, however I am required to in order to make this post.

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July 7, 2025

Thee worst storage space EVER they will change the amount you pay with no notice and being a loyal customer haha your a joke they charge you more the facility never has anyone on site yall suck go anywhere else if your looking for storage they gonna do you bad if you are there over a month we were here 3 years we started paying 110 ended wit 300 they dont even have a rate of 300 they was just charged us because they could anytime we called in o they cant do this or that but we paying 300 for a space diabolical DONT do business with them AT ALL