Public Storage - Palo Alto - 2047 E Bayshore Road

Tony Compaglia

July 9, 2025

The online experience is rough. Particularly if you need to book two spaces at the same location. When I called the customer service number they couldn't help me because their system was down. So I had to go to the location and arrange renting the second space in person. Public Storeage needs to invest in AI for a more seamless customer experience.

Jingyu Fan

September 25, 2024

This is a good public storage with great service. It is clean and well maintained. Karen was the store manager when we were there. She provided thoughtful guides and was very helpful answering our questions. There was a small accident — we got trapped in the elevator for an hour (and for this I deduct one star). Good thing is it was easy to contact people for help. The elevator emergency call system worked well. Karen also responded quickly and kept checking with us to make sure we were doing well (that was very appreciated!!) Bad thing is maintenance came a bit late and it felt like forever… maybe because it was Sunday late afternoon.

Humberto Villalobos

Great customer service & upfront pricing is very honest

Mike Graglia

January 23, 2018

Waste off money and time. Came tonight to get supplies I need for guests tomorrow... Only to find someone decided to closes the gate at 6 instead of 9. See photos. It is self storage, nobody needs to be there to let me on, they just need to not turn off the gate. Go elsewhere, this business had one job and they can't do it.

Paul Alexander

I can't say enough about how great Margaret was! I was helping a friend look for storage and her facility seemed to have the best rates for the size storage I was looking for plus it had the first month for $1 special. When I went there, she was very personable, friendly, and professional right from the start. She took the time to show me two different units, and helped me decide which one would fit my needs best. I set up a move in time for the next day at 10:00 am. Unfortunately, that morning I decided that perhaps a storage in San Francisco would suit my friend better, rather than Palo Alto. When I let Margaret know that I was cancelling, she was not annoyed in the least, she actually asked how she could be most helpful in making this work for us! I had a concern about payment terms at the new facility I was looking at and she took the time to investigate personally and call me back with very accurate information which was exactly what I needed to know. I feel like she didn't have to do anything else for me after I cancelled my unit at her location, but she went above and beyond any kind of customer service I have almost ever experienced in any business, seriously! I called her to let her know that everything worked out at the new location, and she was genuinely happy that she could be helpful. If you ever need help with storage, you definitely need to contact Margaret at Public Storage in Palo Alto!