Hayward Storage

sally Vaughan-Williams

I had a really great experience and had the best customer service with Elsie the manager. She helped me change my lock when I lost my keys for my unit. She arranged for me to come in whenever I was ready. It took me awhile because I thought I could find the keys but I didn't find it. I called her twice but couldnt make it and had to cancel. Elsie was ever so polite then I finally came in and she broke the lock and replaced it. Another time I came to the unit and got out just before she closed the office. I was traveling on the Bart to Modesto and I didn't know the schedule Elsie was so helpful she got on her computer and found the time the next train was going. Thanks so much Elsie you saved me from having to stay in the Bay area and I got home safely. She always helped me out anytime I was unsure about something. I recommend anyone who needs to get a unit to go over to Hayward. Elsie has impeccable customer service I look forward to seeing you again when I come to the Bay Area. Take care and God bless you.💕🙏🏾🙏🏾

Jenny

This is the best storage facility I have ever experienced. The security is amazing. I put my code in at the gate and when I get to my unit and roll the door up I got a text message alerting me there was motion at my unit. The place is clean and secure. The staff is extremely helpful and assisted me to be able to move in even on the day they were closed. They even offer a move-in truck which is extremely helpful. I highly recommend Hayward storage. It's a little hidden Jewel.

jessica cabello

I had a very positive experience speaking with Trisha over the phone today! She was very friendly, polite, courteous and patient, she took the time to answer all my questions, and help me understand my options. She gave me a good impression on Hayward Storage, from the moment she answered the phone! Because of her customer service and professionalism, I’d highly recommend Hayward Storage!

Roman Allen

This is an excellent storage facility. The setup process is efficient and thorough. Above all, the on-site manager is kind, very supportive, and has excellent customer service. Shout out Elsie.

michael

Elsie, the manager. From the start, Elsie has been incredibly helpful, professional, and friendly. She took the time to explain everything clearly, answered all my questions, and made sure I felt comfortable with the rental process. Whenever I’ve needed anything — whether it was help with access, billing questions, or just general guidance — Elsie has always been quick to respond and eager to help. She keeps the place spotless and secure, and you can tell she takes real pride in her work. It’s rare to come across someone so dedicated and easy to work with. Thanks to Elsie, I have complete peace of mind knowing my belongings are in good hands. Highly recommend this place, thanks to her outstanding management!