Extra Space Storage - 0142 - Scotts Valley - Santas Village Rd

Lauren Barghout

January 27, 2026

I had had several years of great experience with extra space storage at Santa Cruz. When my roof collapsed during a storm, my first choice was extra space storage a Scotts Valley. However, the Scott's Valley extra space manager named Richard has been intimidating to work with. When he explained all these new restrictions and rules they were self-contradictory and baffling. Finally, I got my medical team to provide two letters explaining I needed accommodation under the Americans with Disability Act. When I called to confirm plans to finally set-up my storage and bring new things to storage, he added so many new restrictions that it's obvious he has no intention of complying with my ADA accommodation. Further, he expects my 82-year-old co-tenant work as quickly and lift heavy objects as if he was a young person. Richard adds new restrictions capriciously. I STRONGLY recommend against renting at this facility, especially if you disabled or elderly. If you rent due to storm damage, the restrictions won't enable you to move in in an organized manner. Follow-up. I called the number listed by the owner and it sent me to Richard (extra-space Scotts Valley review). He will not forward me to his supervisor or the district manager. I requested a call from his supervisor over two weeks ago, but I have yet to be contacted.

Joseph G

January 16, 2026

My experience at this Extra Space Storage location was disappointing, especially compared to other locations. I previously used Extra Space Storage in Santa Cruz, and the service there was significantly better. The manager at this location was unprofessional and unhelpful. When I had movers on site and was actively in the process of unloading, I was told the facility was closed, despite the movers already being inside the gates. I was paying movers by the hour and had no alternative place to take my belongings. Instead of trying to help or communicate respectfully, the manager was rude and dismissive, repeatedly pointing to the contract and even threatening violations and trespassing. This was an extremely stressful situation that could have been handled with basic professionalism and courtesy. The contrast with the Santa Cruz location is striking — the staff there was helpful, understanding, and customer-focused. I strongly recommend choosing another Extra Space Storage location if possible.

kdmagicman

Easy, hassle free. Richard was super cool and easy to work with. Highly recommended. Bluetooth access to entry and exit gates was a nice plus

Debra Toscanelli

I rented my space online, it was very easy to do. When I got there the first time, the man at the office was super helpful. Showed me how to use the elevator, walked me to my unit, and answered all my questions. I am a single woman and even going there after work when it’s dark wasn’t scary because I could unlock the gates digitally and it is well lit. I would recommend Extra Space Storage on Scotts Valley to anyone who needs storage!

Paul Strong

I highly recommend Scotts Valley Extra Space Storage at Santa's Village Road. Friendly, helpful, efficient and very well organized site manager and team, and well maintained, dry and clean units. The site manager helped us coordinate a number of units as temporary storage over a number of months. He was especially helpful in coordinating with our moving company to ensure access to our units distributed around the site, at a time where there were two other large moves taking place. Whenever we needed some help, he was there. I can't recommend highly enough.