StorCal Self Storage of Van Nuys

Dodie Ketchem

December 12, 2023

If zero stars were possible, that would be too high. My husband and I used this facility for about ten years, in spite of the elevator only working half the time. We had a third floor unit and over the summer that because a major issue. We had camping gear we couldn't access, but I was also unable to access items that I use for a small catering/craft services business. After hemming and hawing for two months, they finally credited us for two months, but in doing so, turned off our auto-pay. We had no idea(yes, we should keep a better eye, but still).. they 'said' multiple notices were emailed and snail mailed, and when they didn't hear from us, NO PHONE CALL, mind you-- they put a lien on our unit. I get that that's what's done, but zero customer service-- had they made a single phone call, I would have been saved from a massive anxiety attack, and not had to remove my items in a single day. I was very lucky that I just happened to return my empty Christmas boxes(that I just picked dup, and there was no letter or noticed on or under my unit) TWO DAYS before the scheduled auction! I high tailed it out of that unit and found a Much Nicer, better maintained and more customer oriented facility 5 minutes away! STAY AWAY. And if you ARE a current customer who has the same issue over the summer, you should make sure you are paid up and your items aren't being auctioned in two days!

OMWTFYM

April 27, 2025

This place has great prices. It's probably because they close early. And they open late specially on Sunday. If you don't want to work on a Sunday, don't take a job that makes you work on Sunday.

Vlad Craciun

April 29, 2025

Damn this place, they ALWAYS close 15min early, and don’t open on time. Get there at 5:47 pm for a quick pickup? Nope they’re closed? Wanna grab something at 11am on Sunday, when they open? Nope, still waiting at 12:01pm waiting for them to open.

Lori Latto

December 6, 2022

I have only had good experiences here. I have had a storage unit here now for 3 years and the prices are better than anywhere else. And they have only increased the prices over the 3 years very minimally. The help I have received from the guys in the office has been great. They also rent various size Uhauls for very reasonable prices. My only complaint is their hours of operation but it's no secret, you know the hours before you rent the unit so you're aware from the beginning...

Ash T.

January 14, 2023

I made a reservation and they did not honor the price, they say everybody pays 240$ for that storage, who f. cares ? I did a reservation with the price you advertised. They blamed the 3rd party company not updating the price, and the third party company has told me that they are the one who has control over the pricing which I already knew the storage guy was bull$hitting. The guy answer the phone not even saying how can I help you, just like Hi, low quality cheap people are running this biz.