Public Storage - Palm Bay - 4630 Babcock St NE

Vincent Smith (BABABOOEY)

Big edit: I received a phone call from the district manager East Coast his name is Brian very concerned about my reviews. Also concerned how I was treated being hung up on by one of his employees. after speaking with him for about 20 to 30 minutes. My initial complaint along with a few others were taken care of. Like he said all it takes is the time to listen to the customer and most times the issue can be resolved. Unfortunately, the employee was maybe having a bad day and hopefully she will learn from this and remember you leave your problems at the door very lucky that Brian got in contact with me, and I am very thankful. Hopefully everything we spoke about and agreed upon works out. Thank you, Brian for taking the time on a Saturday afternoon to address my concerns. If anything changes, I will update my review again. Hopefully we are in the clear. Thanks again Brian. I have been with crappy public storage for many years. Living 1300 miles away for a little 5 / 10 unit. They cut my lock off years back. I paid a $50 fee for one of their locks, and yet they are calling every single month, hounding me to pay them more money. Absolutely. The worst. when I call tonight to explain that to the lady, she got mad and hung up on me. Because oh my God my voice was raised, didn't swear, didn't cuss. Didn't even insult her tried to explain the situation and she hangs up on me. I'm gonna tell you by far Palm Bay. Public storage is the worst. They are rude obnoxious, and they will hound you until the end of time. Stay far away from this place. They do not listen, they do not respect their customers. Call me back next time. I'll give you a reason to hang up on me.

Linda Marino

Great service in 2 locations. Booked unit online and selected one too far from my new home in error. Dale resolved with a smile and patience finding me a better location. mallory was beyond helpful making sure i was OK realizing i was moving by myself. Cant say enuff about these pleasant team members!! Keep up good work!

Dal Latsha

April 22, 2024

Title: Severe Mold Issue Due to Unresolved Leaks at Public Storage Review: I am utterly disappointed and compelled to warn others about the serious issues I encountered at Public Storage. What was supposed to be a secure climate-controlled space to store my belongings turned into a nightmare due to poor facility maintenance. Upon visiting my storage unit, I discovered that water had leaked inside, a problem I had not been forewarned about by the management. This leakage was not a recent issue, as evidenced by the extensive mold growth on my items, which have now been irreparably damaged. The presence of mold is not only a serious health hazard but also signifies a long-standing neglect of basic upkeep by the facility’s staff. Despite multiple complaints, the response from Public Storage’s management was lackluster. They displayed a concerning lack of urgency and responsibility in addressing the water leakage and preventing further damage. It is unacceptable for customers to pay for a service that jeopardizes the safety and integrity of their possessions. Future customers should be wary. The management here shows little regard for property care and customer service. If you value your belongings and wish to keep them safe and intact, I strongly recommend seeking a different storage facility. FYI - the 70.5 reading is the humidity in the unit. Rating: 1 out of 5 stars

Shanice Ward

Marjorie at public Storage on Babcock st 4630 was amazing!!! You all are so blessed to have her. Her customer service was top tier and she makes you feel so comfortable a d is very helpful! Thank you so much for everything

William Crewe

Marjorie was a lot of help to me and guided me through getting my new unit with ease