Storage Rentals of America - Columbus - Victory Dr

Becca Kearns

Owner was extremely nice and very willing to work with us. He even allowed our dog to hang out while we unpacked our 25ft truck! We are a military family so it is always reassuring to have a friendly and easy to work with owner when it comes to moving to a new location. I would recommend this place to anyone!

Tina Henderson

July 28, 2025

The units are my complaint not the property manager just to get that out of the way because Dominic was very helpful when he was there and Rochelle the new property management is great as well. My problem is my unit was broken into along with several other units. I’ve been waiting to hear about my insurance claim and there is NO way to get any information other than contacting them by email. It’s been almost a month like less than a week from it being a month and I have no clue when my claim will be paid for my stolen property. You would think it would be easier to find out about a claim that was filed but sadly not with this company. I would advise anyone needing a storage unit to look elsewhere because the theft is awful at this location and not knowing how or when you will be able to replace your hard earned belongings is just ridiculous. I was using them because I was in the process of moving and needed to store things while I got my new place set up and gradually move everything into my new home. Now I’m left without some items that I needed and having to wait to replace them and God only knows how long that will take since there is no easy way to get ANY updates on a claim other than emailing and waiting 24 hours for a response if they even respond so PLEASE save yourself the hassle and money and just find a more secure storage unit because this place is not it. You will thank me later I promise you. The property manager has no way of getting any updates and there is no number to reach anyone for the claim which EXTREMELY frustrating because my insurance was paid every month and you would think the company would be a bit better with having ways to provide updates especially since people work hard for their belongings and it shouldn’t be hard to get a claim paid to replace the stolen property but with this company you will not find it to be an easy or straightforward process. I definitely WILL NOT ever use them again.

T. Tolbert

Mr. Luis is ABSOLUTELY AMAZING. He walked me through the entire reservation and explained all the details to me. I am so happy that I found this establishment to store my items

Sofgirl

Luis was amazing! He walked me through everything I needed to know about the unit I was purchasing. He showed me the unit and made sure it was clean and suitable. I appreciate his extra efforts.

Brittany Snyder

November 16, 2025

This has been the most frustrating storage experience I’ve ever had. We reserved a unit with a confirmed price and discount in an email, and the day before move-in they canceled it and claimed we “never had a discount.” Meanwhile, the prices on their site were literally changing in real time while we were on the phone. Because we’re a military family and had already rented a U-Haul, we were forced to reserve two new units. When we arrived (during posted office hours), no one was in the office, and our units had locks on them that said “See Manager.” There was no manager on-site and the only option was the call center. The call center escalated the issue to a supervisor, then to corporate, and said we’d get a call immediately since we were on-site with a full truck. Eight hours later—no call. We ended up having to find another storage facility entirely. We tried canceling and requesting a refund, and again were told the property manager would call. Still nothing. Completely unprofessional, unreliable, and stressful — especially for military families in the middle of a move. I would not recommend this facility to anyone.