Extra Space Storage - 3640 - Cumming - Hutchinson Rd

Ian Oakes

December 29, 2025

Update as of 12/29/25 Buyer Beware. This place is a bait and switch!!! I’ve been paying 44 bucks per month to park my RV, which seems like a fair rate even though it’s more than I pay for RV insurance. After only six months, they’re now increasing it to 88 dollars. They sent me a letter in the mail saying that rates are increasing. $90 a month to park a small 17 foot RV is absolutely insane. My monthly payment on the RV is only like 220 bucks. Which means this place wants to charge me almost half of my payment just to park it. This feels like a big slap in the face and a scam. I wish they had just been honest from the start. This is not how you treat customers. They could’ve had me as a customer for the next 5 to 10 years or longer. 6/1/25 Great customer service. Ronnie was very helpful! She helped me get my trailer into the spot, was struggling to get it in by myself.

Mary Miller

I was very pleased with the service at Extra Space Storage on Hutchinson Road in Cumming, Georgia. Ronnie, the manager went above and beyond in helping to make sure I had a great customer experience. She’s very knowledgeable and professional. Actually I had moved out of one of my storage units and meant to call and let her know and forgot. She contacted me to make sure that I was OK. I highly recommend Extra Space Storage and especially this location! They definitely get five stars from me.

Sabrina Bermudez

I had an excellent experience with Extra Space Storage thanks to Ronnie! From start to finish, she was incredibly helpful, professional, and friendly. She took the time to answer all my questions, explained the rental process clearly, and made sure I got the perfect unit for my needs. The facility is clean, secure, and easy to access, which made the whole experience stress-free. Ronnie truly goes above and beyond for her customers, highly recommend!

jack jeffery

December 3, 2025

This storage place is a scam. I signed up 3/4 months ago for a unit at $56. I offered to pay the 15 months up front. They told me it was best to go on auto draft and just pay it month to month. Month 4 they increased my rent for $56 to $112. They Doubled the rent. I called up and they said they couldn't do anything about it that month and they had sent a post card that was folded up in the mail that I never received. Never got a call, text, email about the 100% increase. After speaking with them they said that they lowered it to $76. They act like they have saved me $36 a month but what they really did was increase me $20 a month. Then they say it's in the agreement there allowed to do that. Never mentioned anything to about that. To recap...this storage place is a scam. They get you on direct deposit and take out more and more money every month. It's really just theft. planning on moving my stuff out to a different storage unit this month and a better place that doesn't steal money out of my bank account.

Loyal Construction and Services LLC

Verónica was incredible! She helped me through the entire process, and I felt truly at ease with her recommendations. I highly recommend this place, and I would definitely suggest asking for her.