Public Storage - Douglasville - 5491 Westmoreland Plaza

Latanya Mumford

November 25, 2025

Kennedy is awesome. Everyone in the office is Phenomenal.. Thank you Kennedy for making the storage rental process very smooth. Concerned of no lights. Really quite scary. I mentioned the light situation no one returned my call.

Amor Maintenance LLC

Quint is the most helpful and informative representative of public storage that I’ve have to pleasure of meeting since opening my 1st PS account. Made the process simple and the easy to understand. Thank you

K TaShay

June 26, 2025

Ms Tricia is the best!! Very helpful, welcoming and made sure I was satisfied. She even helped direct me while I drove my Uhaul in lol. Her customer service was amazing!! Update: As of 6/24/25 here’s an updated review. While the staff were at times courteous, I unfortunately had a very disappointing and costly experience. My unit suffered a rat infestation, which led to severe damage and contamination of many of my personal belongings including furniture, clothing, bedding, and sentimental items. I had stored my items properly, many in sealed boxes, bags and bins, and expected the facility to maintain cleanliness and pest control. However, it was clear the rat issue had gone unchecked for quite some time. I reported the issue and followed the proper procedures, but the lack of accountability and resolution was frustrating and disheartening. I also learned that I wasn’t the only tenant affected, and I truly hope this location begins taking serious steps to prevent this from happening to others such as regular pest control, better maintenance, and transparency about known issues. They are very well aware of the rat infestation and all they can tell you is “file a claim”. All my belongings are destroyed by rat feces and urine. These are not small rats they have to be huge. If you’re considering storing your valuables here, I recommend not doing so. This place needs to be shut down immediately. I will be pursuing further legal actions and reporting them to the BBB and State Consumer Protection Office.

Streeter M

Last week i got another unit 10x30 instead of 10x20. Now i have more empty space to put my junk items there. Staff is very nice especially Mr. TREY. He is very nice and humble guy. I wish there will be option for rating 5 star plus. The rest of the staff also friendly, i love to go back this public storage

Bob Rawls

Ms.Tricia Collins was very helpful answering my questions came in on Sat. She had no problem showing me a unit. I really enjoyed talking to her very pleasant and very understanding person