Go Store It - Suwanee - 345 Sawmill Drive

Richard Southerland

February 8, 2026

The staff has been courteous and answers within a reasonable time. When I call. I only had one minor issue when trying to make a payment. The forms used for electronic signature were a little confusing and I had trouble understanding the person with whom I was speaking due to a heavy accent. I had to hang up and call back and the issue was resolved immediately. My only complaint about the facility is that there is no light inside the unit itself.

Ann Bost

May 5, 2025

Location is great. Ability to reserve and enter is easy but that is it. Online deal was too good to be true (3rd floor) is a hot box. Manger Ricky lead me to believe it was just the day I checked however after speaking with another customers on the 3rd floor it is always extremely hot. I was offered a 2nd floor unit for $50 more a month (no thanks). If I only knew after moving half of way into the unit I would be moving my items (2nd floor) again because of the heat I would have taken it hours before. There is no one physically at this location. Everything is online or over the phone. It was brutally hot. I / we had to take breaks on the 2nd floor where it was cool. I was given a red lock (company lock) to put on my unit which would allow any employee to enter my unit. Per one of the customer service agents over the phone these are not for customers, customers are suppose to get new locks. Manager Ricky wasn’t honest about how I got the lock and combo code. No one came to give me another lock. I was told to leave my belongings unsecured and buy a lock the customer service agent did offer to reimburse me $15 for the lock. I wasn’t comfortable leaving my property unsecured. I called the police to get report unfortunately this is a civil matter if my items would have been taken under these circumstances. This was an awful experience after driving from Texas. Honestly… is the best policy for me when spending my hard earned money. I moved out week later. 7 hours later, 12 phone calls later I finally got a rep that gave me another unit and a red lock code to secure my belongs. This location has individuals living in it. I could hear her dog barking, while another person walked back and forth from the gas station (no bathrooms at this location). I was asked to do a review when I got checked in but that wasn’t at the top of my to-do-list. At my age no one should be treated this way. Pre check v/s post check was horrible. Moving twice unthinkable but I got it done. If only people would treat you like they would like to treated is an understatement. I am very disappointed in the management/ owners of this location. If this happened to me it has happened before and it will happen again.

SFC EMILIO S

November 3, 2025

I wish I could go lower than 1 star... I don't usually write reviews but I believe in sharing information for others. Long story short they raised my rent of the unit from $190 to $480 without explanation after being in the unit for almost 9 month. Never missed a payment or anything. But I could go online and rent the same unit on the same location for $140. I asked them to change the rate and I was told they couldn't do it. I drove from Boston to move my unit to a competitor out of principle. I wouldn't use these guys. Go somewhere else.

Andrew Joon

The entire process is effortless and the virtual assistant is quick and efficient. The storage unit was clean and they even provided a new lock with a key for you to use so you don’t have to buy one.

Emily Noble

October 6, 2025

Probably the worst customer service experience ever. I’m currently in the military and I’ve been deployed for a while (with a 8 hour time difference), and I’ve had some recent issues with my account and trying to get a hold of an actual person to fix these issues has been a complete nightmare. When you call it’s literally just an automated system, so when you ask to talk with someone it literally says they’ve passed your message along and then hangs up.. I’ve called 5 times with in the last week and have yet to get a call back.. this storage place says it’s military friendly however they don’t know military laws that are under SCARA even though I had informed them way before I left and made sure they had made a note on my account about it.. I will definitely be closing my account and unit here bc this place is a literal joke.