Foster Ravenswood Self Storage

David Jeffery

March 12, 2024

It's never fun to have to leave a 1 star review, but we simply cannot recommend Foster Ravenswood Self Storage. One, they don't have a secure way to take Credit Card information. You have to write down the full Credit Card number, the expiration date, and even the CVV on what looks like a badly photocopied piece of paper. When we had to change the card on file, we had to actually go to the office and complete another dodgy looking form, rather do it online through a website or an app. Surely having to write down your entire Credit Card number with expiration date and CVV is not PCI compliant (and yet I did it anyway). Two, they raised our rate immediately after signing up and then they raised it again shortly after that. We hadn't even had the unit for one year. Our original rate was $47/month when we joined in May, in July it was raised to $59/month, and then in November it was $65/month. Three, we attempted to access our storage unit outside of office hours a few times but the pin pad to get into the building was broken more often than it worked. The last time we went, our car was full of stuff but couldn't get in (again). This was deal breaker for us. Other things that were annoying: there is no dedicated parking, only street parking. The office and lobby area wreak of cigarette smoke. The storage unit itself was fine, but the floor was unfinished. When we went to say we were moving out, there were no questions asked. Just a "what is your unit number?" and "sign here" and "here's your move out receipt". Like ok, bye?

C C

June 11, 2023

Lets start with the website: it lies. Little if any of what is listed there is available. The existence of some of it is denied: “Drive up spaces available now” is the site’s claim, but the elderly grump in the office denies they exist; not that there aren’t such units available at the moment: such units do not exist. Walk behind the building up Ravenswood and THERE THEY ARE! But they don’t exist. Nope. Same with indoor parking: there are a half-dozen cars parked indoors in their CLEARLY VISIBLE FROM OUTSIDE parking-garage: that garage also does not exist, not “no spaces for now,” but “we do not park cars.” Communication is terribly difficult: your emails and phone calls will NOT be returned. Like an Old-Boys Network, you show up in person on their lackadaisical schedule or you will NOT be communicating. Other reviewers point out frustrations with poor management here; either the employees are EXTREMELY MISINFORMED, or management is simply truly awful and allow employees to not work. Or I dealt with an owner who just can’t be bothered to make another $75/month off of doing literally nothing. I’m disappointed, because so many of those who have successfully navigated obtaining access (how?! PLEASE tell us!) report glowingly on this place. 0:10 cannot recommend.

Chris Aksland

The staff was accommodating and the storage was good at a low price. Only issue was that it isn’t 24/7 access.

Spencer Daley

Honestly, it is one of my favorite self-storage facilities. It's small, but the staff is friendly and flexible. The paperwork doesn't feel outdated; it feels like you are about to rent something.

Markus Cummings

October 27, 2020

RENTERS BEWARE! We rented a storage unit for 5 mos during a move. We had 2 mattresses stored with a few other items ( one Tempur-pedic, one Leesa totaling $3100). When we went to get our mattresses, rainwater had seeped into our unit completely destroying both mattresses. The front desk person was evasive about what the management would cover. After my constant follow up's, management covered only the rental amount for the months we rented. The push back from the organization was "you needed to get the insurance". Well, that would have been acceptable if the damage was caused by my own doing or my property. However, the damage was caused by their facility not being sealed properly. They advertise "climate control". Well, this is completely inaccurate. Sadly.... renter beware. Rent at your own risk.