Extra Space Storage - 0432 - Indianapolis - E Stop 11 Rd

Monica Fiedler

I just had the best Experience with the 2420 E Stop 11 Rd location. I was welcomed in by Amanda and Aubrey today after shopping around to find a storage unit to rent! Aubrey went above and beyond for me! He was very friendly, knowledgeable, patient explaining everything , all the details to me about the Unit. He also got me the best price out of all of the storage places I visited today. The unit I rented was clean but he took the extra step and to make sure the door would be easy for me to open and close! I also Received a free lock for my unit. I don’t write many reviews but I had to for Aubrey because of his outstanding customer service he provided me today!

Jay Smotherman

Amanda had great customer service and it has been a pleasure to deal with over the years, always has accommodated my needs with the several units that we have had and again very pleasant with the deal with… I highly recommend the extra space storage on top 11 Road

Jerika Sullivan

April 11, 2023

The office people are great! But the one people who ruin it for all would be whoever rents out the horrible unit in aisle A. Everytime I come here there is trash everywhere and today I went and no one was around and trash was also blocking coming through the gate. This is unacceptable. They need kicked out and fined! This has being going on for months. When the people are there who are renting that specific unit they are always arguing. This needs resolved. The unit that is slightly open in the photos is the problem.

Kenton Killebrew

I had some initial challenges getting into the storage unit I thought we booked online, but after some time I realized my booking was for the annex location several miles down the road. We had a whole crew of people who were there to help us offload, and the thought of asking everyone to move to another location didn’t thrill me, but thanks to Aubrey, who was working on-site, he listened to our situation and was able to help us get into a unit (same size we had ordered) right there on site so we didn’t have to drive another however many miles to the annex location. Really thankful for Aubrey’s customer service, and the unit was nice and clean, and was perfect for my storage needs.

Carol Jean G Ferrante

We have had outstanding customer service from Amanda & Todd. Todd went out of his way to assist us. Kudos to him !