Public Storage - Baltimore - 4343 York Road

Kate Tsonos

February 19, 2026

We have had our travel trailer parked here for a couple of years. The rate increases became unsustainable - so we decided in January 2026 that we would be moving our property at the end of January to avoid the rate increase set to take effect, pushing us to over $300. Then freezing temps paired with the winter storm of ice rolled in. We attempted to get our trailer out (personally attempting to shovel), the parking lot was only minority plowed, and a feet of thick ice preventing us from moving our trailer on at our rental space. Alejandra was amazing at assisting us, she tried reaching the DM to no success then gave me Keith the district managers phone number -- in an attempt to have him remove the snow/ice on his property so that we could move. He never responded. I called three times, left voicemails. He indirectly responded to Alejandra who then reached out to me - letting me know that because of the condition of the lot that Public Storage York Rd would reimburse us for the month of February, and when we were able to come move the trailer when inches of ice was gone they would credit us. It is now 2/19, we are picking up the trailer to be moved (because temps melted the ice allowing us to move the trailer), and I am told that Keith wanted me to move my trailer last weekend and now won't reimburse. Keith at no point treated us properly, never spoke to me personally at any point, and then had a secret requirement that wasn't relayed to us as clients after an agreement had been made. Overall, I would love to hear from Keith's supervisor. This was bad business and extremely poor management of a facility that cost an arm and leg to park in.

Donald Gladden

March 2, 2026

Now that the app can actually be used to open the gates makes the whole vist way better. It would be nice if there was a way to reach someone in the office when you need them.

zhe zhang

November 14, 2025

One Star – Unfair Pricing for Existing Customers The rent at this Public Storage location has increased multiple times in just a few months. My unit went from $45 → $66 → $91 with no improvements and no explanation. These increases are extremely aggressive and unreasonable. What’s worse is that new customers are paying much less for the exact same size unit at the same location, while loyal tenants like me are charged almost double. This feels like a bait-and-switch business model—cheap prices to lure people in, then rapid rent hikes once you’re locked in. I tried to address the issue, but the pricing remained unfair. I cannot recommend this location, and I strongly suggest anyone considering Public Storage to be cautious.

sabina a

Alexander the property manager is a good person helpful kind and compassionate. Thank you for all your assistance .Alex you always go above and beyond every employer should want a employee like you!

Jacqueline Freeman

Alejandra gives outstanding service to every one she serves with her .beautiful personality♥️🌹