KO Storage of Rush City - 860 S Bremer Ave

Michael J Skalsky, Jr

The customer service her name is joy is very very kind and polite. I have this issue for a month now that my units overlock is still not remove. She told me that the manager in the area is out of office for a month. Kind of sad but atleast she is very honest about it and provided me all the details I need about my unit status. Thank you

Jess Kuusi

August 6, 2025

I rented a storage unit here at the end of July 2025. I was prorated for that month and ended up moving my things in August 1, 2025. It’s August 5 and I went to the unit to swap out some items and the gate was closed. I used the website and was unable to log into my account. I tried resetting my password and the website would not retrieve my security questions. I called the number on my receipt for August. When I spoke with the lady she confirmed my information and texted me a code and the call was disconnected. The gate code did not work. Yes I was entering the code correctly, and yes I pushed “#” after entering the code. I tried calling back twice to be left on hold for over 15 minutes several times. I called again and chose the option to schedule a move out o. Hopes to get to a different person. He told me the gate should be left open. It is not… if it was, I would have drove up to my unit and exchanged items like I did when I moved in. I am still sitting on hold for going on twenty minutes now. I haven’t even had my things in this unit for a week yet, and this is the type of service I get? No call backs and just sitting on hold. I can’t access my online account and you have all the money you’ve been “owed” so far, thousands of dollars worth of my items and I can’t access any of it.

mike f

Very nice people & awesome customer service all around! Unit was clean no hassle access 24/7! Saved me tons of money by ally me to drop my trailer at the unit site and picking it back up the next day. Shawn was very accommodating and accessible 24/7 for any support or concerns. Reached back at me personally to ensure that I had everything I needed to make this experience as painless as possible! If I ever need a storage unit in the future, it will be KO!

Jerry McMillan

September 29, 2024

I was a 13 year $25,000+ customer of this facility. Now just based on that alone one would think you should be treated with respect. My locker was the size of a semi trailer doors on both ends. My locker held not only collectibles rather collections. My locker held my retirement. My locker held ** My Harley Davidson **. Now after making roughly 155 payments on May my normal payment was sent of $180.00. KO Storage office staff credited me $18.00. On June 25th I was auctioned off... Now I'm going to jump forward to when I found out when I lost my retirement and Harley Davidson. The office staff had called after receiving actually June & July rent. She said you've been auctioned off I said WHAT where is my Harley Davidson? She said impounded up to you to find it? I called everywhere could not find it. At that point I called the POLICE. The lady at KO Storage when asked said this was over $234.00. Well I don't believe her they can't do simple math. The very next day when I called and talked to her and brought up $234.00 she said where did you get that number? I replied from you yesterday? She said I never said that. I said WHAT you think I pulled it out of thin air? I no longer want to speak to a liar. First lie was my bike was not impounded. So now I'm talking to management he reviewed what happened called the next day and said Jerry how about we give you every penny you spent with KO Storage it was like 18 months I said NO. He turned it over to someone else he said Jerry how about I get your Harley Davidson back and family pieces what else? I said EVERYTHING!!! No communication after that. They denied that My Harley Davidson was even in the locker? I had them send me a photo I zoomed in and seen it. Also I noticed this photo was from June 3rd? You can not enter that was wrong. Couple other things now I did send them court papers thinking they might try to finish settling. I never filed them to the court. They in return sent me court papers for dismissal.Brief zoom court I later learned without a lawyer I stood a 2 or 3% chance of winning. In which I shouldn't even been in court and no papers should have been sent. I was moving my mail was on hold. The certified mail I thought it was a lease to sign. Between moving and just learning my fiance was diagnosed with cancer I was overwhelmed. Now it's my belief one of two things happened? Perhaps they made a mistake on unit number? We know their not good with numbers. Or it was retaluation for a text I made when I didn't get gate access. 5 hrs later I get satellite issue. Recap...no signed lease, math error that caused this,they can not enter for 29 days by law. Multiple lies during the pandamic. By law they were suppose to let me know where motorcycle is.not even a phone call? Really? I emailed owner not one word back. This is how they treat a 13 year $25,000 customer????

Leah Doberstein

I Won a. Storage here and met up with Rory! He was very nice, answered all my questions and did his job very well! The facility was very clean and well taken care of. It was nice to have someone like Rory it just make the experience that much better! Thank u Rory and KO storage!