Public Storage - Las Vegas - 4685 E Tropicana Ave

R M (Scooby)

I'm working and living between Vegas & Southern CA & unfortunately need some major home repairs done. I contacted PS a few weeks ago & Mitchell was extremely helpful getting me set up. Today when I actually started moving into the unit it had a broken hasp, very hard to open & wouldn't close after it was opened. Brought it to Mitchell & again he was extremely helpful, replacing the hasp between my delivery loads. Customer service at 100%!!

Eileen Brennan

November 27, 2024

I’ve had my storage since 9/2018 and went to my storage to get a few items only to find it was covered in rat urine and feces and the ceiling coming down! I spoke to the manager who said they had a rodent problem “about a year ago”. Nobody ever contacted me to go check my unit. Everything in the unit is destroyed and it’s a health hazard for me to dispose of or touch anything due it’s covered in feces. I left a message stating I would be trying to salvage what I could on Nov 5th and would no longer be responsible for the unit. Now they are telling me they’re putting a lien on the unit. Mmmkay it’s totally destroyed from THEIR rodent issue and failure to notify me of the problem from a year ago. No longer my problem. Totally disgusting! Do not store your stuff here. I was a good customer and had that storage for 6 years and that’s how they treat people couldn’t even contact customers to let them know they had an infestation of rats. I lost everything in the storage. I recently had a hip replacement and am in no shape to be disposing of rat destroyed items. The area mgr tried to offer me 20.00 off November’s rent as compensation. No thank you it doesn’t come close to what I lost in the unit.

Ian Key

I like this storage place, I was skeptical as i am with most storage places, but Deja has eased my mind so much! Reassured me that they are trustworthy and made me feel as though my things were going to be as safe as possible! Thank you so much Deja for giving me such a good feeling about renting here i shall be back!

Stephanie

November 25, 2023

RAT INFESTED! Management thinks this is a joke. We terminated and moved out immediately. If you really want to have reliable clean storage, you won't find it here. The evaluator doesn't work has been out of service for months. Ridiculous. Can rarely find an employee on lot or in office, if you do be ready for an attitude. My unit has been moved once due to rat infested, and now again, but this time no one called to let me know. Very unprofessional. DO NOT RENT FROM PUBLIC STORAGE it's definitely not worth paying for. Don't believe me see proof of photos taken. They don't deserve Zero stars. Get out before your stuff gets ruined, too.

Kim Taronji

ORLANDO THE ROCK STAR FROM PODS!! Just had two pods delivered to Public Storage on Tropicana Ave. Orlando was the driver and did an amazing job navigating the tight spaces and drop off. We also had trouble with one of the doors on the POD but Orlando worked his magic and got it opened. Thank you so much Orlando for everything you did today and the extra effort you made for us. You were friendly, professional, and kind and I greatly appreciate you. You’re a true rockstar employee!