Prime Storage - Exeter

Prime met my needs. I recommend them

I would give Prime Storage negative stars if I could! When this business was locally-owned (King Storage), it offered stable and reasonable rates, 24-hour access (without additional fees), friendly ownership and staff, and no insurance requirement. With the corporate takeover (Prime Storage) it has been nothing but a nightmare! Within a few months my unit rate went up by almost 50%. Access hours became limited. I submitted my homeowners insurance information in-person, yet I was still billed for personal property insurance. Now they are ratcheting up some of their fees to exorbitant rates: $50 No Registration/Insurance (Vehicle) $50 Lock Cut Fee $35 Electricity Fee $125 Dumpster Fee $30/mo 24 Hour Access I cringe every time I receive an email from Prime Storage. What next? It has been an absolutely horrible experience renting from corporate America.

Front desk was very helpful pleasant and made sure everything was in order for same day switch to bigger unit .