Public Storage - Brooklyn - 72 Emerson Place

I had a storage space in Manhattan that I finally outgrew. I plan on moving to Brooklyn so I reserved a space online at Public Storage that was almost twice the space and only a little more expensive than I was already paying. I went to physically inspect the space I had reserved. It was clean and ready to use. The person at the desk, Brian, was helpful and efficient. Our whole interaction was perfectly professional without feeling like just another account. I signed on with confidence because of our interaction.

Very pleasant experience and very affordable

Loved my check-in and thoroughly enjoy the managers at this property. But one elevator is broken and the second is down periodically throughout the day and some of the key boxes were malfunctioning. Added 1 hour to my move. That was a significant cost out of my pocket. My movers and I spent 23 minutes (I timed it) on floor 4 waiting for the elevator. That does NOT include waiting to get up and back down on other occasions (each totaled between 5 - 10 minutes. Unacceptable when paying almost $200/month. Please fix this asap! Otherwise, the managers (who are powerless in this situation - I know its building management issues) are wonderful and did their best to accommodate the issues! 5 stars to them!